Order Cancellation

 

Conditions for Order Cancellation

  • Within 48 Hours & Unshipped: Orders can be canceled directly if your request is submitted within 48 hours of placing the order and the items have not yet been dispatched from our storage facility.

  • After 48 Hours or Shipped: Orders cannot be canceled once 48 hours have passed from the time of purchase, or if the order has already been shipped. In such cases, please wait for the package to be delivered and then contact us to initiate a return and refund. For complete instructions, please refer to our return and refund policy.

Order Cancellation Process

  • Submit Request: Contact our customer support team via email at team@galvenfenndore.com or by phone at +1 (415) 863-7419. Please include your order number, proof of payment, and reason for cancellation.
  • Review and Confirmation: Our customer support team will process your request immediately upon receipt. Once approved, we will notify you of the result without delay and initiate your refund.

Refund Details

  • Refund Method: Once the cancellation is confirmed, the full payment will be refunded directly to the original bank card (such as Visa, MasterCard, etc.) used during checkout.

  • Processing Time: Depending on the processing timelines of your card issuer or banking institution, refunds are expected to arrive in your account within 1 to 5 business days. If you have not received your funds after 5 business days, please reach out to us promptly for assistance.

Cancellation & Restocking Fees

We do not charge any cancellation fees, administrative fees, or restocking fees for orders that are successfully canceled within the eligible cancellation window.

Order Information and Address Changes

If you need to update contact information or modify your delivery address, please submit your request within 48 hours of order placement and before the package is shipped. Once the order has entered the shipping stage, changes cannot be made.

Cancellations Initiated by Us

In rare cases (such as unforeseen inventory shortages, payment verification failures, or unconfirmed delivery addresses), we may find it necessary to cancel an order. If this occurs, we will inform you immediately via email and issue a full refund to your original payment card without delay.

Contact Us

For any inquiries regarding your order or to request a cancellation, please reach out to us:

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)