Payment Methods

 

Credit Card Payment Process

We currently accept major credit cards, including Visa, MasterCard, American Express, and Discover.

Process Initiation

  • When you are ready to complete your purchase of indoor or outdoor furniture, proceed to the checkout page on our online store.

  • Select the credit card payment option.

  • Enter the required billing and payment information: cardholder name, card number, expiration date, security code (CVV/CVC), and your billing address.

  • Review your order summary carefully and submit the payment.

Payment Confirmation

  • Once submitted, your transaction undergoes immediate electronic verification and authorization.

  • Payment Timing: Payment is charged to your card immediately at the time the order is successfully placed and authorized.

  • Upon successful payment, an on-screen confirmation page will display your unique order number.

  • You will also promptly receive an automated confirmation email containing your itemized furniture order summary and receipt.

Security and Data Protection

Credit Card Security

  • All payment sessions are encrypted and protected using industry-standard 256-bit Secure Sockets Layer (SSL) technology.

  • We adhere strictly to Payment Card Industry Data Security Standards (PCI-DSS) to ensure your payment details remain safe.

  • We never store, retain, or access your full credit card numbers or security codes on our servers; transactions are processed safely through tokenized systems.

Our Privacy Policy

  • Your personal and billing information (including name, billing address, phone number, and email address) is handled with absolute confidentiality.

  • We collect and use billing details solely to verify transactions, fulfill orders, process payments, and provide customer support.

  • We do not share, sell, or disclose your private billing information to unauthorized entities.

Dispute Resolution

Resolution Services

  • If you notice any duplicate charges, billing discrepancies, or unexpected entries regarding your furniture order, please reach out to us immediately.

  • We provide prompt internal assistance to review transaction logs and resolve any billing concerns directly and fairly.

Additional Assistance

Should a billing question require additional verification, we cooperate fully with card networks and financial institutions to provide necessary transaction receipts and clarify order status.

Communication and Support

Information Updates

  • We may periodically review and update our payment terms, procedures, or accepted card types to improve service operations.

  • All updates will be published directly on this page of our online store.

  • We encourage you to review this page prior to completing new transactions.

Pricing, Currency, and Fee Policy

  • All furniture prices are displayed and charged in United States Dollars (USD).

  • Applicable sales taxes are clearly calculated and displayed during checkout based on your delivery destination.

  • Zero Surcharge Commitment: We do not charge any credit card processing fees, transaction surcharges, or hidden fees. The final amount shown before you confirm the purchase is the exact total you will pay.

Billing Verification and Order Processing

  • To protect cardholders and maintain secure transactions, orders may undergo a standard billing address verification check.

  • Please ensure that the billing address and phone number you submit exactly match the records on file with your card issuer. Inconsistencies may cause processing delays.

  • If a payment cannot be authorized or fails verification, the transaction will not proceed, and you will be informed via email.

Refund Processing

  • Any approved refund will always be issued directly to the original credit card used for the transaction.

  • Please allow standard banking processing days for the credit to appear on your statement once the refund is initiated.

Contact Information

If you have any questions or need support regarding payments, please reach out to us using the details below:

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)