Shopping Guide

 

Pre-purchase Preparation and Selection

Selecting the right furniture requires thoughtful planning to ensure it fits your living space and lifestyle:

  • Measure Your Space: Measure the dimensions of the room, patio, or deck where the item will be placed. Remember to verify doorways, stairwells, hallways, and elevators to ensure the delivery packaging can easily pass through.
  • Material Considerations:

    • Indoor Furniture: Consider fabric textures, solid woods, or metal frames based on room lighting, foot traffic, and daily use.

    • Outdoor Furniture: Select materials designed for outdoor conditions, such as weather-treated metals, all-weather wicker, or durable hardwoods.

  • Review Product Specifications: Review product listings thoroughly for dimensions, weight limits, materials, and assembly requirements prior to placing an order.

Shopping Cart and Order Confirmation

Once you have selected your desired indoor or outdoor furniture, follow these steps:

  • Add to Cart: Choose your preferred color, finish, and quantity, then select "Add to Cart."
  • Review Cart Contents: Navigate to your shopping cart to verify the dimensions, quantities, and items selected.
  • Enter Accurate Information: Provide your complete street address, valid email address, and active telephone number. Accurate details ensure timely delivery updates and freight coordination.
  • Order Confirmation: After submitting your order, you will receive an immediate confirmation email containing your complete order summary.

Payment Methods and Completion

We provide a secure and straightforward checkout environment:

  • Accepted Payment Options: We currently accept credit card payments, including Visa, MasterCard, and other standard credit card networks.
  • Currency and Price Transparency: All transactions are processed in US Dollars (USD). Item pricing, applicable sales tax, and shipping costs are calculated and clearly displayed before you finalize payment, with no hidden charges.
  • Secure Processing: All transactions are completed through encrypted payment gateways to ensure your financial details remain fully protected.
  • Completing Payment: Enter your card number, expiration date, and card verification value (CVV). Once authorized, the charge is processed, and your order enters preparation.

Order Processing and Shipment Tracking

  • Fulfillment Timeframe: Once payment is verified, orders are typically prepared and securely packed within 1 to 3 business days.
  • Tracking Updates: As soon as your shipment leaves the fulfillment center, you will receive an update email containing your tracking number and carrier details.
  • Transit Time: Delivery timelines vary depending on your destination address, and you can monitor real-time shipment progress through the carrier’s tracking portal.

Delivery, Package Inspection, and Returns

Large furniture pieces require extra care during arrival and unboxing:

  • Delivery Arrival: Keep your contact telephone accessible so the carrier can reach you if scheduling or gate access is required.
  • Exterior Inspection: Inspect all external cartons for signs of transit wear, tears, or punctures before signing or unpacking.
  • Internal Verification: Unpack components and verify panels, hardware packs, and parts against the enclosed checklist. If any component arrives damaged, take clear photos of both the packaging and the item immediately, and reach out to us for assistance.
  • Return Assistance: If you need to request a standard return, items must remain in their original, unassembled condition with all packaging intact. Please contact our support team with your order number to receive return guidance.

Furniture Assembly and Care

  • Assembly Guidelines: Always review the included assembly manual before starting. Assemble pieces on a soft, clean surface (such as a rug or moving blanket) to prevent surface scuffs. Keep all hardware organized until the structure is fully assembled.
  • Indoor Care: Dust regularly with a dry, soft microfiber cloth. Keep wood and upholstered surfaces away from extended direct sunlight and direct heat vents.
  • Outdoor Care: Clean outdoor surfaces using mild soap and water. During severe weather or long periods of non-use, protect your pieces with outdoor furniture covers or store them in a dry, sheltered space to maintain their finish.

Contact Us

If you have questions regarding our furniture collections, need help navigating an order, or require post-delivery support, please reach out using the details below:

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)