Service Policy


1. Introduction and Scope of Application

This Service Policy governs all visits, access to, and transactions conducted on our online store. By browsing our website, registering an account, or placing an order, you agree to comply with and be bound by all terms, conditions, and notices contained herein. If you do not accept these terms in full, please do not use our website or purchase our products.

2. User Accounts and Website Responsibility

To access select site features or place orders, you may create an account. You agree to provide accurate, current, and complete details during registration and maintain updated information thereafter.
You are solely responsible for maintaining the confidentiality of your credentials and account password, and you accept responsibility for all activities that occur under your account.
We work continuously to maintain site stability and information accuracy. However, we do not guarantee uninterrupted, secure, or completely error-free operations. We reserve the right to suspend, restrict, or close any account if any violation of this policy occurs.

3. Products, Inventory, and Pricing Notices

We make every reasonable effort to display the dimensions, specifications, materials, and colors of our indoor and outdoor furniture accurately. Because monitor displays vary, the colors and textures you see on your screen may differ slightly from the physical item.
All items displayed on our website are subject to stock availability. We reserve the right to revise prices, withdraw products, or update available quantities at any time without prior notice.
If an item is listed at an incorrect price due to a clerical or technical error, we reserve the right to cancel or refuse any orders submitted at the incorrect price, regardless of whether the order has been acknowledged.

4. Orders and Payment

Submitting an order constitutes an offer to purchase the specified items. All orders are subject to acceptance by us, which occurs once we issue a formal order confirmation notification.
Orders are processed and prepared for shipment only after full payment has been successfully authorized and completed.
We accept major debit and credit card payment methods, including Visa, MasterCard, etc. You warrant that you are legally authorized to use the payment card provided for the transaction.

5. Shipping Policy

Shipping Destination: Delivery is available exclusively within the United States. Other countries and territories are not supported for delivery.
Shipping Rates: Free shipping applies to orders totaling $500 or more (inclusive). Orders under $500 are charged a flat shipping fee of $5.99.
Handling Time: Order handling and preparation takes 1 to 3 business days.
Transit Time: Transit duration generally fluctuates between 5 and 8 business days.
Shipping Carriers: Our primary logistics partners include UPS, FedEx, and DHL.
For additional details on delivery estimates, service coverage, and transport terms, please visit our Shipping Policy page.

6. Order Cancellation

Cancellation Conditions: Orders can be cancelled directly within 48 hours of order placement, provided they have not yet been dispatched. Orders that have exceeded 48 hours from placement or have already been dispatched cannot be cancelled; in such cases, please wait until the shipment arrives and contact us to initiate a return and refund.
Refund Method: Refunds will be issued back to the original payment method used to make the purchase.
Refund Processing Time: Once a cancellation meets our eligibility criteria, the refund will be returned to the bank card (Visa, MasterCard, etc.) used for payment. Depending on card issuer processing schedules, funds are expected to arrive within 1 to 5 business days. If funds have not arrived after this period, please reach out to us for prompt assistance.
For full procedures on order cancellations, please review our Cancellation Policy page.

7. Returns, Exchanges, and Refunds

To maintain complete clarity and fairness, statutory protections and commercial after-sales policies are set out and administered independently.

A Statutory Consumer Protection and Legal Guarantee

  • Statutory 14-Day Right of Withdrawal: You have the statutory right to withdraw from your purchase contract without giving any reason within 14 days starting from the date you (or a designated representative other than the carrier) physically receive the furniture.

  • Full Reimbursement Standard: Within 14 days of receiving your formal withdrawal notice, we will reimburse all payments received from you for the purchased items, including our lowest standard delivery fee (excluding any extra costs resulting from customer selection of non-standard shipping options). Reimbursements will be processed using the original payment method.

  • Two-Year Statutory Conformity Guarantee: All furniture items are covered by a two-year legal guarantee of conformity beginning on the date of delivery. If an item develops a material defect or fails to match stated specifications, you have the right to request free repair or replacement, or, if appropriate, legal remedies including price adjustment or contract rescission as provided under applicable law.

  • The statutory rights described above apply unconditionally and cannot be restricted by our commercial after-sales rules.

B 14-Day Commercial After-Sales Policy

  • Exchange Eligibility and Conditions: We offer a commercial exchange period of 14 days from delivery. Commercial exchanges are valid only for items that are unused, uninstalled, in their original condition, and stored in their original packaging with all included hardware and documentation.

  • Independent Administration: Our commercial exchange and return policy operates completely separate from statutory rights. No commercial terms, conditions, or review procedures shall limit your statutory protections.

  • Commercial Review Standards: Only during the 14-day commercial exchange and return process may our team ask you to provide order identifiers and a short description of the circumstances to evaluate the order status and arrange appropriate assistance.

  • Non-Limiting Principle: Commercial policies are provided solely as an additional service framework and do not restrict statutory remedies.

C Return Fees, Return Address, and Refund Procedures

  • Restocking Fees: We do not charge any restocking fees ($0.00 Restocking Fee).

  • Return Shipping Costs:

    • Defective, Damaged, or Incorrect Items: We will cover all return shipping costs and provide a prepaid return label.

    • Customer Remorse / Change of Mind: If a return is initiated due to personal preferences, incorrect sizing choices, or change of mind, the customer is responsible for the actual return shipping costs.

  • Authorized Return Address: All authorized returns must be shipped to our designated facility:
    1555 Hayes St #303, San Francisco, CA 94117, United States
    (Please contact customer service to obtain return confirmation before sending any parcel).

  • Customer Action Required (Application Steps): To start a return, email us with your order number, details of the furniture item, and the reason for the return request.

  • Return Handling Flow: Once reviewed, we will send complete packaging guidelines and return details. Items must be safely secured in transit packaging to avoid freight damage.

  • Refund Method: Refunds will be credited exclusively through the original payment processor (Visa, MasterCard, etc.) to the exact payment method used for the initial purchase.

  • Settlement Timeline: Once the returned item is received and verified, the refund will be issued to your bank card (Visa, MasterCard, etc.). Funds are estimated to settle within 1 to 5 business days, depending on bank processing timelines. Please contact us if funds do not arrive in this timeframe.

  • Additional Information: For complete terms, visit our Return and Refund Policy page.

8. Privacy and Data Protection

We value your privacy and manage personal details strictly pursuant to applicable data protection rules. To learn more about how we safeguard and process your data, please review our Privacy Policy page.

9. Dispute Resolution and Governing Law

This Service Policy, along with all transactions and site activities, shall be governed by and interpreted under the laws of the State of California, United States, without regard to principles of conflicts of law. Any claims or disputes arising from this policy shall be submitted to the exclusive jurisdiction of the state or federal courts located in San Francisco, California.

10. Intellectual Property

All website elements, including designs, text, graphics, photographs, product descriptions, interface structures, and code, belong to us or are used under valid authorization. Such assets are protected by intellectual property statutes. Reproduction, modification, distribution, or commercial exploitation without prior written consent is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, special, incidental, or consequential damages resulting from the use or inability to use our website or furniture. In all circumstances, our aggregate liability for any claim under this policy shall not exceed the actual purchase price paid for the specific item involved.

12. Modifications to Terms of Service

We reserve the right to revise or update this Service Policy at any time. Any changes become effective immediately upon being posted on this website. Continued use of our website or services following any updates represents your acceptance of the revised terms.

13. Force Majeure

We shall not be held liable for any delay or failure to fulfill our obligations under this policy if such delay or failure is caused by events beyond our reasonable control, including natural events, governmental actions, severe weather conditions, cargo interruptions, labor strikes, or telecommunications disruptions.

14. User Obligations

You agree to use our website strictly for lawful purposes. You shall not attempt to compromise website security, introduce viruses or malicious scripts, harvest store data, or engage in any conduct that disrupts operations or impairs another user's browsing experience.

15. Safe Use of Products

Our products are intended for residential indoor and outdoor furniture purposes. You agree to assemble, place, and use all furniture strictly in accordance with included assembly guides, load ratings, and weather-protection recommendations. We assume no liability for personal injury or property damage resulting from improper installation, overloading, modification, or misuse.

16. Electronic Communications

Visiting our website or sending emails to us constitutes electronic communication. You consent to receive notifications from us electronically via email or site announcements, and you acknowledge that all electronic notices satisfy any legal requirement that such communications be in writing.

17. Severability

If any provision in this Service Policy is held to be unlawful, invalid, or unenforceable by an authoritative judicial body, that specific term shall be severed, and all remaining provisions shall remain fully enforceable and valid.

18. Entire Agreement

This Service Policy, along with the distinct policy pages hyperlinked throughout this website, represents the complete and exclusive agreement between you and us concerning your use of this store, superseding all prior discussions, agreements, or understandings.

19. Contact Information

For assistance, service requests, or questions regarding this policy, please reach out using the official contact details below:

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)