Shipping policy

 

Delivery Scope

We deliver to all locations across the entire United States. Delivery to addresses outside the United States is currently not supported. Please note that due to carrier size limitations for furniture freight, delivery to PO Boxes and APO/FPO military addresses is not available.

Shipping Rates

Shipping charges are calculated based on your total order value:

  • Orders of $500.00 and above: Free standard delivery.

  • Orders under $500.00: A flat delivery fee of $5.99 applies.

Taxes and Fees

All taxes and related fees are included in the product prices. You do not need to pay any additional fees or extra costs at checkout or upon delivery.

Order Cutoff and Handling Time

  • Daily Order Cutoff Time: 5:00 PM (Pacific Time, PT), Monday through Friday. Orders placed after 5:00 PM PT will begin processing on the following business day.

  • Handling Time: 1–3 business days (Monday through Friday). Orders placed on weekends or observed national holidays will begin processing on the next business day.

Transit Time

Once your order has been packaged and handed over to the carrier, the transit timeframe is:

Estimated Transit Time: 5–8 business days following the date of dispatch (Monday through Friday).

Shipping Carriers

To ensure safe and reliable transit for all indoor and outdoor furniture items, we partner with reputable carriers, including UPS, FedEx, DHL, and specialized freight carriers.

Order Tracking

After placing your order, you will receive an email containing your order number, payment billing details, and logistics carrier information. You can check your order status at any time on our website’s "Order Tracking" page by entering your email address or phone number along with your corresponding order number.

Statement of Responsibility

  • Damaged or Lost Items: If an item arrives damaged or is lost in transit, please notify us immediately with clear photographs of the damage and outer packaging. We will verify the situation and arrange a replacement or resolution at no extra charge to you.

  • Modifications and Cancellations: You may request order adjustments or cancellation during the 1–3 business day handling window before dispatch. Once the shipment has been handed over to the carrier, it can no longer be modified or recalled in transit, and must proceed through the standard return procedure upon delivery.

  • Delivery Address and Responsibility: You are responsible for providing an accurate and complete delivery address at checkout. We are not responsible for failed deliveries, delays, or lost packages caused by incorrect address entries. Any re-delivery fees resulting from address errors must be borne by the recipient.

Delivery and Inspection Guidelines

Because indoor and outdoor furniture consists of larger and heavier parcels, please follow these steps upon delivery:

  • Inspect the outer packaging thoroughly for tears, crushed edges, holes, or water damage before signing the receipt.

  • If any external damage is present, note "Damaged upon receipt" directly on the carrier’s delivery receipt or bill of lading before signing, and photograph the carton.

  • Unbox and inspect your items promptly. If any internal component is damaged or missing, please contact us within 48 hours of delivery.

Large Furniture and Curbside Delivery

Heavy or oversized indoor and outdoor furniture items are shipped via freight trucks equipped with liftgates. Unless otherwise arranged, freight delivery is provided as "curbside delivery" only, meaning the carrier unloads the shipment at the curb or end of the driveway. Moving items indoors, into a backyard, or assembly remains the responsibility of the recipient.

Undeliverable and Returned Shipments

If a delivery cannot be completed due to incorrect address information, repeated unsuccessful delivery attempts, or refusal without documented damage, the shipment may be returned to the storage facility. In such circumstances, actual round-trip shipping expenses may be deducted from the resolution balance.

Delays and Force Majeure

While we strive to meet all estimated handling and transit schedules, delivery delays may occasionally occur due to severe weather conditions, carrier volume surges, or road transit disruptions beyond our control. We will assist in monitoring logistics updates throughout such occurrences.

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)