Privacy policy

 

1. Scope of the Policy

This Privacy Policy applies exclusively to personal data collected through our online furniture store. It covers all online visits, transactions, customer support communications, and system interactions. We conduct business entirely through our online store and do not operate physical retail locations.

2. Information Collection Technical Means & Cookies

When you access our online store, we employ technical tracking tools such as Cookies, pixel tags, log files, and local device storage to collect information about your device and online browsing behavior. This information includes your IP address, browser type, operating system details, referring web addresses, visited product pages, browsing duration, and interaction timestamps. These technical mechanisms ensure the proper functionality of our online store, maintain your shopping cart selections, and assess operational performance.

3. Scope of Information Use and Sharing

We utilize collected information strictly for operational purposes:

  • Fulfilling, dispatching, and delivering indoor and outdoor furniture orders.

  • Communicating order confirmations, invoices, and logistics status.

  • Responding to product inquiries, handling return requests, and delivering customer service.

  • Distributing newsletters, store updates, and editorial communications (subject to explicit consent).

  • Monitoring security threats, detecting unauthorized activity, and maintaining transaction safety.

We share information only with designated service entities directly involved in store operations, including payment processing providers, logistics delivery partners, communication platforms, and technical hosting services. We do not sell, rent, or trade personal information to outside parties.

4. Data Storage & Cookies (User Notice and Consent)

Information linked to Cookies and identifier technologies is stored locally on your device and on secure servers. Upon your arrival at our online store, an informative banner presents the purposes of our tracking technologies. Non-essential Cookies are activated only upon receiving your affirmative consent. You retain full control to adjust, restrict, or revoke Cookie preferences at any time via your browser settings or our on-site preference manager.

5. User Rights

You hold comprehensive authority regarding your personal data:

  • Access and Portability: You may request confirmation regarding the personal data we hold and receive a portable copy.

  • Rectification and Correction: You may request updates or corrections to any inaccurate, incomplete, or outdated details.

  • Deletion: You may request the permanent erasure of your personal data from our operational databases.

  • Withdrawal of Consent: Where processing depends on prior consent, you may withdraw your consent at any time without affecting the validity of prior processing.

  • Non-Discrimination: Exercising your privacy rights will never result in denied service, altered fulfillment standards, or differential treatment.

To exercise any of these options, please contact us using the details below.

6. Legal Grounds for Data Processing in This Privacy Policy

All processing activities conducted under this Privacy Policy rest upon valid legal grounds:

  • Contract Performance: Processing is necessary to execute purchase agreements, process payments, and complete fulfillment and delivery of purchased furniture and customer support services.

  • Explicit Consent: Processing relies on your explicit consent for distributing newsletters and marketing communications.

  • Compliance with Legal Obligations: Processing is carried out to satisfy mandatory accounting, financial reporting, taxation assessments, and statutory record-keeping requirements.

  • Legitimate Interests: Processing is conducted to maintain online store security, prevent fraudulent activities, safeguard digital infrastructure, and optimize overall customer experience.

7. Data Security Measures

We implement rigorous technical, organizational, and physical security measures to protect personal data against loss, unauthorized access, destruction, disclosure, or alteration. All transaction pages utilize Secure Sockets Layer (SSL/TLS) encryption technology. Payment transactions are handled directly through encrypted, secure payment processing gateways. We do not process, collect, or store full credit or debit card numbers on our servers. Internal access to data records is strictly restricted under minimal authorization protocols.

8. Data Retention Period

Personal data is retained only for the duration needed to fulfill order fulfillment, satisfy legitimate operating purposes, address support inquiries, and comply with mandatory tax and accounting record-keeping standards. Once the retention criteria are satisfied, personal data is permanently removed or rendered completely anonymous.

9. "Do Not Track" Signals

Because clear and uniform industry standards for automated web signals have not been finalized, our online store systems do not alter default data collection routines upon encountering "Do Not Track" (DNT) header signals.

10. Policy Updates

We reserve the right to revise this Privacy Policy periodically to align with operating modifications or security standards. Any revisions take effect immediately upon publication on this page with an updated modification timestamp.

11. Contact Information

For questions, requests, or to exercise your rights regarding this Privacy Policy or your personal information, please contact us via the details below:

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)