Return and Refund Policy

Statutory Right of Withdrawal (14-Day Period)

Customers have a statutory right to withdraw from a purchase agreement within a period of 14 calendar days without giving any reason.

• Commencement of the Period: The 14-day withdrawal period begins on the day on which you, or a third party indicated by you (other than the carrier), physically receives the furniture. If an order consists of multiple items delivered separately, the period begins on the day the last item is received.

• Exercise of the Right: To exercise your right of withdrawal, you only need to inform us of your decision through an unambiguous statement before the 14-day period expires.

• Independent Operation: This statutory right is completely independent of our voluntary commercial return policy. It does not require customer service approval, explanations, photos, or videos.

• Statutory Refund Terms: Within 14 calendar days from the day we are informed of your decision, we will reimburse all payments received from you, including the costs of our standard least expensive delivery option. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. Refunds will be issued using the same payment method used for the initial transaction.

Two-Year Conformity Guarantee

We provide a comprehensive two-year conformity guarantee starting from the date of product delivery:

• Scope of Guarantee: If furniture delivered proves to be defective, non-conforming, or fails to function as described within two years from receipt, you are entitled to free repair or replacement.

• Secondary Remedies: If repair or replacement cannot be completed within a reasonable timeframe, you may request an appropriate price reduction or full contract termination with a full refund.

• Commitment to U.S. Orders: For orders fulfilled within the United States, these protections (the 14-day unconditional withdrawal and the two-year conformity guarantee) are fully honored as our voluntary binding commitment to uphold the highest consumer satisfaction standards.

Voluntary 14-Day Commercial Return and Exchange Policy

In addition to and without restricting your statutory rights, we offer a voluntary 14-day commercial return and exchange service for all indoor and outdoor furniture.

• Validity Period: 14 calendar days from the date of delivery.

• Commercial Return Conditions: Furniture must be unused, uninstalled, in its original condition, and packed in its original packaging with all accompanying components, hardware, and manuals.

• Verification Process: Under our voluntary commercial procedure, our support team will assist you by verifying your order status and return request.

Commercial Return Process

If you use our 14-day commercial return procedure:

• Contact us via email at team@galvenfenndore.com or phone at +1 (415) 863-7419 to request a return. Please provide your order number and payment proof. If you are reporting product defects, transit damage, or incorrect items, please also attach photos or videos showing the issue. For change-of-mind returns, photos or videos are not required.
• Our customer service team will process your application immediately. Upon verification, we will notify you through your contact method and confirm the designated return warehouse address.
• Affix the pre-printed return label included in your package or follow our return guidance to ship the furniture back to our designated facility.
• Upon delivery at our facility, we will inspect the returned furniture. Once verified, we will arrange your refund immediately according to our refund policy.

Commercial Exchange Process

If you wish to exchange an item under our commercial policy:

• Contact us via email at team@galvenfenndore.com or phone at +1 (415) 863-7419 to request an exchange. Please provide your order number, payment proof, and photos or videos showing the reason for exchange if related to product condition.
• Our team will process your application immediately, confirm the exchange, and provide the designated return address.
• Ship the furniture back to our designated return facility using the enclosed label or instructions.
• Upon receiving and inspecting the returned furniture, we will arrange the replacement item within 1 to 3 business days. The estimated delivery time for the replacement furniture is 5 to 8 business days.

Refund Process and Timeline

• Refund Method: All refunds are returned directly to the original payment card (Visa, MasterCard, or other cards used during checkout).

• Arrival Time: Depending on your card issuer's processing speed, refunds are expected to reflect in your account within 1 to 5 business days. If the refund is delayed beyond this period, please contact us immediately.

Fee and Cost Breakdown

• Defects, Damage, and Discrepancies: If a return or exchange is caused by product appearance flaws, functional quality defects, severe odor, substantial color differences, or incorrect items received, we will bear all associated shipping and transport costs.

• Change-of-Mind Returns: If you return or exchange furniture based on personal preference without quality defects, the return shipping costs are your responsibility.

• Restocking Fee: The restocking fee is $0.00. We do not charge any administrative, processing, or restocking fees.

Return Labels

Every package dispatched from our online store includes a pre-printed return label inside the box to facilitate a seamless return experience. Please keep this label safe until you are completely satisfied with your purchase.

Pre-Dispatch Order Cancellation

You may request to cancel your order at any time before your furniture has been dispatched from our fulfillment facility. Upon receiving your cancellation request, we will halt dispatch immediately and issue a full refund to your original payment method. If the package has already been shipped, the regular return procedure applies.

Transit Damage Inspection Guidelines

Indoor and outdoor furniture consists of durable but heavy materials. Please inspect the outer packaging upon delivery. If obvious transit damage is visible, please take photos of the packaging and contact us within 48 hours so we can promptly arrange a free replacement or repair.

Unauthorized Returns and Address Guidelines

All returned items must be sent to our designated warehouse address using the proper return label. Packages returned without notice or delivered to an unverified address cannot be processed for inspection and will not be eligible for automatic refunds.

Disclaimer of Liability

• All indoor and outdoor furniture must be assembled and maintained strictly in accordance with the included instructions. We are not liable for damage resulting from improper assembly, unauthorized structural alterations, or exceeding stated weight capacities.

• Natural grain variations in solid wood, natural stone textures, and minor display-induced color nuances are standard material characteristics and do not constitute product defects.

• Outdoor furniture must be protected with appropriate covers during extreme environmental events. Accelerated deterioration caused by neglect during severe weather is excluded from defect protection.

Contact Information

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)

Shipping Policy

Delivery Scope

We deliver to all locations across the entire United States. Delivery to addresses outside the United States is currently not supported. Please note that due to carrier size limitations for furniture freight, delivery to PO Boxes and APO/FPO military addresses is not available.

Shipping Rates

Shipping charges are calculated based on your total order value:

• Orders of $500.00 and above: Free standard delivery.

• Orders under $500.00: A flat delivery fee of $5.99 applies.

Taxes and Fees

All taxes and related fees are included in the product prices. You do not need to pay any additional fees or extra costs at checkout or upon delivery.

Order Cutoff and Handling Time

• Daily Order Cutoff Time: 5:00 PM (Pacific Time, PT), Monday through Friday. Orders placed after 5:00 PM PT will begin processing on the following business day.

• Handling Time: 1–3 business days (Monday through Friday). Orders placed on weekends or observed national holidays will begin processing on the next business day.

Transit Time

Once your order has been packaged and handed over to the carrier, the transit timeframe is:

Estimated Transit Time: 5–8 business days following the date of dispatch (Monday through Friday).

Shipping Carriers

To ensure safe and reliable transit for all indoor and outdoor furniture items, we partner with reputable carriers, including UPS, FedEx, DHL, and specialized freight carriers.

Order Tracking

After placing your order, you will receive an email containing your order number, payment billing details, and logistics carrier information. You can check your order status at any time on our website’s "Order Tracking" page by entering your email address or phone number along with your corresponding order number.

Statement of Responsibility

• Damaged or Lost Items: If an item arrives damaged or is lost in transit, please notify us immediately with clear photographs of the damage and outer packaging. We will verify the situation and arrange a replacement or resolution at no extra charge to you.

• Modifications and Cancellations: You may request order adjustments or cancellation during the 1–3 business day handling window before dispatch. Once the shipment has been handed over to the carrier, it can no longer be modified or recalled in transit, and must proceed through the standard return procedure upon delivery.

• Delivery Address and Responsibility: You are responsible for providing an accurate and complete delivery address at checkout. We are not responsible for failed deliveries, delays, or lost packages caused by incorrect address entries. Any re-delivery fees resulting from address errors must be borne by the recipient.

Delivery and Inspection Guidelines

Because indoor and outdoor furniture consists of larger and heavier parcels, please follow these steps upon delivery:

• Inspect the outer packaging thoroughly for tears, crushed edges, holes, or water damage before signing the receipt.

• If any external damage is present, note "Damaged upon receipt" directly on the carrier’s delivery receipt or bill of lading before signing, and photograph the carton.

• Unbox and inspect your items promptly. If any internal component is damaged or missing, please contact us within 48 hours of delivery.

Large Furniture and Curbside Delivery

Heavy or oversized indoor and outdoor furniture items are shipped via freight trucks equipped with liftgates. Unless otherwise arranged, freight delivery is provided as "curbside delivery" only, meaning the carrier unloads the shipment at the curb or end of the driveway. Moving items indoors, into a backyard, or assembly remains the responsibility of the recipient.

Undeliverable and Returned Shipments

If a delivery cannot be completed due to incorrect address information, repeated unsuccessful delivery attempts, or refusal without documented damage, the shipment may be returned to the storage facility. In such circumstances, actual round-trip shipping expenses may be deducted from the resolution balance.

Delays and Force Majeure

While we strive to meet all estimated handling and transit schedules, delivery delays may occasionally occur due to severe weather conditions, carrier volume surges, or road transit disruptions beyond our control. We will assist in monitoring logistics updates throughout such occurrences.

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)