Return and Refund Policy

Statutory Right of Withdrawal (14 Days)

You have the right to withdraw from your purchase without giving any reason within fourteen (14) days from the date on which you, or a third party indicated by you (other than the carrier), receive physical possession of the indoor or outdoor furniture.

To exercise this statutory right, you must inform us of your decision to withdraw through an unequivocal statement via email or phone.

Statutory Refund Terms:

• If you withdraw under this statutory right, we will reimburse all payments received from you, including the costs of standard delivery (equivalent to the least expensive type of standard delivery offered by us).

• The reimbursement will be processed without undue delay and at the latest within fourteen (14) days from the day on which we are informed of your decision to withdraw.

• We will carry out this reimbursement using the same means of payment as you used for the initial transaction (such as Visa, MasterCard, or your original bank card).

• Under this statutory right, you are not required to provide reasons, explanations, or specific documentary evidence.

Two-Year Statutory Conformity Guarantee & Legal Remedies

All indoor and outdoor furniture supplied through our online store is covered by a two-year statutory conformity guarantee from the date of receipt.

If the furniture you receive does not conform to the sales contract, displays inherent defects, or fails to function as intended:

• You are entitled to a free repair or a free replacement.

• If repair or replacement is impossible or disproportionate, you may request an appropriate price reduction or full contract rescission and refund as provided under subsequent statutory remedies.

This statutory conformity guarantee operates independently of any voluntary commercial return options.

Commercial Return and Exchange Policy (14 Days)

In addition to your statutory protections, we provide a voluntary 14-day commercial return and exchange policy from the date of delivery. This commercial policy gives you an opportunity to return or exchange eligible furniture if you change your mind.

Commercial Return Conditions:

• Products must be in new, unused, and unassembled condition.

• Products must be returned in their original packaging, including all hardware, components, protective materials, and instruction manuals.

• Outdoor furniture must not have been exposed to outdoor weather conditions, dirt, or moisture.

Note: Our commercial conditions, verification requirements, and handling procedures do not limit or affect your statutory right of withdrawal or statutory conformity guarantees.

Commercial Return Process

For voluntary commercial returns under our 14-day policy:

• Submit Request: Contact us via email at team@galvenfenndore.com or by phone at +1 (415) 863-7419. Provide your order number, proof of payment, and relevant photos or videos showing the condition of the furniture and packaging, along with an explanation of your situation.
• Review & Return Address: Our customer support team will promptly review your submission. Once approved, we will notify you through your contact method and provide the designated return address (such as our operating address or assigned warehouse facility) so you can return the item.
• Ship the Product: Pack the furniture securely and send it to our designated return address.
• Inspection & Refund: Upon receipt, we will promptly inspect the furniture to confirm it matches the reported condition. Once the inspection is passed, we will immediately arrange your refund. For more information regarding refunds, please consult the refund policy.

Commercial Exchange Process

If you wish to exchange your indoor or outdoor furniture for another item:

• Submit Request: Contact us via email at team@galvenfenndore.com or by phone at +1 (415) 863-7419 with your order number, proof of payment, and relevant photos or videos.
• Review & Address: Our customer support team will process your request promptly. Once approved, we will notify you through your contact method and provide the designated return address so you can return the item.
• Ship the Product: Return the item to our designated return address.
• Inspection & Dispatch: Once received, we will promptly inspect the item to confirm it matches the reported condition. If the inspection is passed, we will arrange the replacement within 1 to 3 business days. The estimated shipping time for the new item to be delivered to your address is 5 to 8 business days. For more information regarding transit times, please consult our shipping policy.

Refund Process and Timeline

• Refund Method: All refunds will be returned directly to the original bank card (Visa, MasterCard, etc.) account used during your payment.

• Processing Time: Depending on the processing efficiency of different card issuers and financial institutions, we estimate that the refund will arrive in your account within 1 to 5 business days. If overdue, please contact us for immediate assistance.

Fees, Restocking & Shipping Rules

• Restocking Fee: $0. We do not charge any restocking fee for returned or exchanged items.

• Defective or Incorrect Items: If the return or exchange is due to product appearance issues, quality defects, noticeable odor, severe color differences, or incorrect items sent, shipping costs are borne entirely by us.

• Discretionary Returns / Change of Mind: Shipping costs resulting from change of mind or personal preference returns and exchanges are borne by you. If you utilize our pre-printed return label, the actual return shipping cost will be deducted from your final refund amount.

Return Shipping Label

Every package includes a return shipping label inside to ensure a convenient return process for you.

Order Cancellation Policy

You may request to cancel your order prior to dispatch by contacting us with your order number. Once an order has entered our fulfillment and dispatch schedule, cancellation is no longer possible, and you may proceed with our return process after delivery.

Inspection upon Delivery & Transit Damage

Furniture items are large items requiring careful handling. Please inspect the external packaging immediately upon delivery. If severe damage, crushed corners, or tearing are visible, please document them with photos immediately and notify us promptly so we can resolve the matter swiftly.

Disclaimer

We make every effort to display the colors, dimensions, and specifications of our furniture accurately. However:

• Natural variations in solid wood grain, stone patterns, or slight color display variances between screens do not constitute manufacturing defects.

• Damage resulting from improper manual assembly, failure to follow enclosed assembly guides, unauthorized modification, misuse, or placing indoor furniture in harsh outdoor environments is not eligible for return or warranty remedies.

Contact Us

If you have any questions or require assistance with a return, exchange, or refund, please reach out to us using the details below:

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)

Shipping Policy

Delivery Scope

We deliver to all locations across the entire United States. Delivery to addresses outside the United States is currently not supported. Please note that due to carrier size limitations for furniture freight, delivery to PO Boxes and APO/FPO military addresses is not available.

Shipping Rates

Shipping charges are calculated based on your total order value:

• Orders of $500.00 and above: Free standard delivery.

• Orders under $500.00: A flat delivery fee of $5.99 applies.

Taxes and Fees

All taxes and related fees are included in the product prices. You do not need to pay any additional fees or extra costs at checkout or upon delivery.

Order Cutoff and Handling Time

• Daily Order Cutoff Time: 5:00 PM (Pacific Time, PT), Monday through Friday. Orders placed after 5:00 PM PT will begin processing on the following business day.

• Handling Time: 1–3 business days (Monday through Friday). Orders placed on weekends or observed national holidays will begin processing on the next business day.

Transit Time

Once your order has been packaged and handed over to the carrier, the transit timeframe is:

Estimated Transit Time: 5–8 business days following the date of dispatch (Monday through Friday).

Shipping Carriers

To ensure safe and reliable transit for all indoor and outdoor furniture items, we partner with reputable carriers, including UPS, FedEx, DHL, and specialized freight carriers.

Order Tracking

After placing your order, you will receive an email containing your order number, payment billing details, and logistics carrier information. You can check your order status at any time on our website’s "Order Tracking" page by entering your email address or phone number along with your corresponding order number.

Statement of Responsibility

• Damaged or Lost Items: If an item arrives damaged or is lost in transit, please notify us immediately with clear photographs of the damage and outer packaging. We will verify the situation and arrange a replacement or resolution at no extra charge to you.

• Modifications and Cancellations: You may request order adjustments or cancellation during the 1–3 business day handling window before dispatch. Once the shipment has been handed over to the carrier, it can no longer be modified or recalled in transit, and must proceed through the standard return procedure upon delivery.

• Delivery Address and Responsibility: You are responsible for providing an accurate and complete delivery address at checkout. We are not responsible for failed deliveries, delays, or lost packages caused by incorrect address entries. Any re-delivery fees resulting from address errors must be borne by the recipient.

Delivery and Inspection Guidelines

Because indoor and outdoor furniture consists of larger and heavier parcels, please follow these steps upon delivery:

• Inspect the outer packaging thoroughly for tears, crushed edges, holes, or water damage before signing the receipt.

• If any external damage is present, note "Damaged upon receipt" directly on the carrier’s delivery receipt or bill of lading before signing, and photograph the carton.

• Unbox and inspect your items promptly. If any internal component is damaged or missing, please contact us within 48 hours of delivery.

Large Furniture and Curbside Delivery

Heavy or oversized indoor and outdoor furniture items are shipped via freight trucks equipped with liftgates. Unless otherwise arranged, freight delivery is provided as "curbside delivery" only, meaning the carrier unloads the shipment at the curb or end of the driveway. Moving items indoors, into a backyard, or assembly remains the responsibility of the recipient.

Undeliverable and Returned Shipments

If a delivery cannot be completed due to incorrect address information, repeated unsuccessful delivery attempts, or refusal without documented damage, the shipment may be returned to the storage facility. In such circumstances, actual round-trip shipping expenses may be deducted from the resolution balance.

Delays and Force Majeure

While we strive to meet all estimated handling and transit schedules, delivery delays may occasionally occur due to severe weather conditions, carrier volume surges, or road transit disruptions beyond our control. We will assist in monitoring logistics updates throughout such occurrences.

Address: 1555 Hayes St #303, San Francisco, CA 94117, United States
Phone: +1 (415) 863-7419
Email: team@galvenfenndore.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)